Privacy Policy – Door Access Supplies Ltd

1. Introduction

Door Access Supplies Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, place orders, contact us or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

Door Access Supplies Ltd
124 City Road
London
EC1V 2NX
United Kingdom

Company Registration Number: 17208102

For any privacy-related enquiries, please contact:

Email: sales@dooraccesssupplies.com

3. Information We Collect

We may collect and process the following information:

3.1 Information You Provide

Including:

Name
Company name
Billing address
Delivery address
Email address
Telephone number
VAT number
Payment details
Order information
Purchase history
Account login details
Messages submitted through forms or email

3.2 Automatically Collected Information

When you use our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on site
Referral source
Cookies and tracking data

4. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Deliver products and services
Communicate regarding orders or enquiries
Manage trade accounts
Prevent fraud and unauthorised transactions
Improve website functionality and user experience
Comply with legal and accounting obligations
Send service-related communications
Send marketing communications where consent has been provided

5. Legal Basis for Processing

We process your personal information under the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent where required

6. Payment Information

Door Access Supplies Ltd does not store full payment card details.

Payments are securely processed by trusted third-party payment providers including:

Shopify Payments
PayPal
Stripe
Banking providers

These providers process payment information in accordance with their own privacy and security policies.

7. Sharing Your Information

We may share information with trusted third parties where necessary to operate our business, including:

Courier and delivery providers
Suppliers and manufacturers
Payment processors
IT and website providers
Accountancy and legal services
Fraud prevention agencies

We do not sell personal information to third parties.

8. Supplier & Dropship Fulfilment

Where products are fulfilled directly by manufacturers or suppliers, relevant customer delivery information may be shared solely for the purpose of order fulfilment and delivery.

9. Marketing Communications

If you opt in to marketing communications, we may send:

Product updates
Promotions
Industry news
Company announcements

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

10. Cookies

Our website uses cookies and similar technologies to:

Improve website performance
Remember preferences
Analyse traffic
Enable shopping cart functionality
Support marketing and advertising

You may control cookies through your browser settings.

11. Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain accounting records

12. Data Security

Door Access Supplies Ltd takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration

However, no internet transmission or storage system can be guaranteed completely secure.

13. Your Rights

Under UK data protection laws, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of data
Restrict processing
Object to processing
Request data portability
Withdraw consent

Requests can be made by contacting:
info@dooraccesssupplies.com

14. Third-Party Websites

Our website may contain links to third-party websites. Door Access Supplies Ltd is not responsible for the privacy practices or content of external websites.

15. International Transfers

Where information is transferred outside the United Kingdom, we will take reasonable steps to ensure appropriate safeguards are in place.

16. Changes to This Privacy Policy

Door Access Supplies Ltd reserves the right to update this Privacy Policy at any time. Updated versions will be posted on our website.

17. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact: