Returns Policy – Door Access Supplies Ltd

1. Returns Eligibility

If you are not satisfied with your purchase, Door Access Supplies Ltd must be notified within 7 days of delivery.

Returns may only be accepted where:

  • Items are unused
  • Items are complete
  • Packaging is intact
  • Products remain in resaleable condition

Returns requested outside this period may be refused.

2. Non-Returnable Items

The following items are non-returnable unless faulty:

  • Special-order items
  • Bespoke products
  • Custom-configured equipment
  • Programmed devices
  • Cut cable
  • Clearance items
  • Discontinued products
  • Products showing signs of installation or use

3. Return Authorisation

Returns must be authorised before goods are returned.

Unauthorised returns may be refused or returned to sender.

4. Return Shipping Costs

Unless goods are confirmed faulty:

  • Return shipping costs are the responsibility of the customer
  • Original shipping costs are non-refundable

Customers are responsible for ensuring returned goods are adequately packaged and insured during transit.

5. Restocking Charges

A restocking fee of up to 15% may apply to returned items.

Additional charges may apply where:

  • Packaging is damaged
  • Items require testing
  • Products require reconditioning

6. Faulty or Damaged Goods

If goods arrive damaged or faulty:

  • Notify Door Access Supplies Ltd within 2 working days
  • Complete a returns forms
  • Provide photographs where requested
  • Retain all packaging where possible

Door Access Supplies Ltd may:

  • Repair the item
  • Replace the item
  • Issue a refund or credit

at its discretion.

7. Incorrectly Ordered Items

Customers are responsible for verifying product suitability and compatibility prior to purchase.

Door Access Supplies Ltd accepts no liability for incorrectly ordered products.

8. Refund Processing

Approved refunds will typically be processed to the original payment method within a reasonable timeframe following inspection of returned goods.

9. Trade Customers

Returns from trade account customers may be subject to additional supplier approval conditions.

10. Contact Information

For returns enquiries, contact:

Door Access Supplies Ltd
Email: sales@dooraccesssupplies.com