Warranty Policy – Door Access Supplies Ltd
1. Warranty Coverage
Door Access Supplies Ltd warrants that supplied products are free from manufacturing defects at the time of dispatch.
Warranty periods may vary depending on:
- Product type
- Manufacturer terms
- Intended application
2. Standard Warranty Periods
Unless otherwise specified:
- Manufacturer warranties apply
- Warranty periods commence from the dispatch date
Certain products may carry:
- Extended manufacturer warranties
- Reduced commercial-use warranties
- Limited component warranties
3. Warranty Claims
To submit a warranty claim, customers may be required to provide:
- Proof of purchase
- Order number
- Product details
- Fault description
- Supporting photographs or videos
Door Access Supplies Ltd may require products to be returned for inspection or manufacturer assessment.
4. Warranty Exclusions
Warranty does not cover:
- Incorrect installation
- Incorrect wiring
- Product misuse
- Neglect
- Accidental damage
- Water ingress
- Power surges
- Normal wear and tear
- Lack of maintenance
- Unauthorised modifications
- Improper storage
- Cosmetic damage
5. Installation Responsibility
Door Access Supplies Ltd supplies products only unless expressly agreed otherwise in writing.
The installer and purchaser remain fully responsible for:
- Installation
- Commissioning
- Testing
- Compliance
- Maintenance
- Safety certification
6. Technical Advice Disclaimer
Technical advice is provided in good faith but does not constitute:
- Engineering approval
- System design responsibility
- Compliance certification
- Installation instruction responsibility
Customers remain responsible for verifying product suitability and compliance.
7. Limitation of Liability
Door Access Supplies Ltd shall not be liable for:
- Labour costs
- Installation costs
- Downtime
- Loss of profit
- Business interruption
- Consequential losses
- Third-party costs
Liability shall not exceed the original purchase value of the goods supplied.
8. Manufacturer Warranty Procedures
Certain warranty claims may be handled directly by the manufacturer in accordance with manufacturer procedures and policies.
9. Warranty Remedies
Where a valid warranty claim is confirmed, Door Access Supplies Ltd may at its discretion:
- Repair the product
- Replace the product
- Issue store credit
- Issue a refund
10. Contact Information
For warranty enquiries, contact:
Door Access Supplies Ltd
Email: sales@dooraccesssupplies.com