Shipping Policy – Door Access Supplies Ltd
1. General Shipping Information
Door Access Supplies Ltd supplies products throughout the United Kingdom and selected international destinations.
Orders are processed during normal business hours, Monday to Friday, excluding public holidays.
2. Dispatch Times
Stocked products are typically dispatched within 1–3 working days unless otherwise stated.
Certain products may have extended lead times due to:
- Manufacturer availability
- Special-order requirements
- Supplier stock shortages
- Custom configurations
Estimated delivery times are provided in good faith but are not guaranteed.
3. Delivery Services
Deliveries are typically fulfilled using recognised courier services including:
- DPD
- DHL
- UPS
- Royal Mail
- Specialist freight carriers
Delivery methods may vary depending on:
- Product size
- Weight
- Delivery location
- Supplier fulfilment arrangements
4. Dropship & Supplier Fulfilment
Certain products may be dispatched directly from manufacturers, distributors or third-party suppliers on behalf of Door Access Supplies Ltd.
Where supplier fulfilment applies:
- Packaging may differ
- Products may arrive separately
- Delivery times may vary
- Tracking details may be provided directly by the supplier
5. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Weight and dimensions
- Courier service selected
- Order value
Additional charges may apply for:
- Highlands & Islands
- Offshore locations
- International deliveries
- Pallet shipments
- Oversized items
6. Delivery Delays
Door Access Supplies Ltd is not liable for delays caused by:
- Courier disruptions
- Supplier shortages
- Weather conditions
- Customs delays
- Industrial action
- Events beyond reasonable control
7. Risk & Ownership
Risk transfers to the customer upon delivery to the delivery address or carrier.
Ownership of goods remains with Door Access Supplies Ltd until payment has been received in full.
8. Delivery Inspections
Customers must inspect deliveries upon receipt.
Any:
- Damages
- Missing items
- Incorrect products
must be reported within 2 working days of delivery.
Failure to notify within this period may affect claims eligibility.
9. Failed Deliveries
If delivery attempts fail due to incorrect customer information or inability to accept delivery:
- Additional delivery charges may apply
- Restocking fees may apply
- Redelivery costs may be charged
10. International Orders
International customers are responsible for:
- Import duties
- Customs fees
- Local taxes
- Clearance charges
- Local certification requirements
Door Access Supplies Ltd is not responsible for customs delays or local import restrictions.
11. Contact Information
For shipping enquiries, contact:
Door Access Supplies Ltd
Email: sales@dooraccesssupplies.com