Shipping Policy – Door Access Supplies Ltd

Updated 9 October 2026

We mainly supply access control and automatic door products to UK trade customers, but accept orders from individual customers too. Delivery options and the total charge are confirmed before you pay.

1. UK standard delivery charges

Our currently configured standard UK shipping bands are based on eligible order value excluding VAT:

Order value (ex VAT)	Standard delivery
Under £50	£12.75
£50–£299.99	£9.95
£300 and over	Free

These bands describe our standard configured rates, not a promise of availability to every postcode or for every product. VAT is applied where due. Any eligible trade-account, Van Stock or promotional delivery arrangements are shown during checkout and may have separate conditions. The rate displayed and accepted at checkout for your particular address and basket is the applicable charge.

2. Delivery destinations

Shipping is offered to the UK postcodes and regions enabled at checkout. Remote or offshore addresses, certain Northern Ireland destinations, oversized items, pallet shipments and international addresses may require a separate quotation or may not be serviceable. Please contact us before ordering if the website does not show an option for your location.

3. Processing, dispatch and delivery times

Orders are generally processed Monday to Friday, excluding bank holidays. Stocked items are typically dispatched within 1–3 working days unless the product page or order confirmation indicates otherwise. Manufacturer shortages, non-stock products or configured items may take longer. We will inform you of material delays where practicable. Delivery estimates are not guaranteed appointment times; consumers retain their statutory delivery rights.

4. Couriers and supplier-direct orders

Orders may travel with DPD, DHL, UPS, Royal Mail or specialist couriers. Some products ship directly from manufacturers or distributors, so a single order may arrive in separate consignments or on different days. We will not add an unagreed second delivery charge merely because we choose to split an order.

5. Delays, missing parcels or damage

If a consignment is delayed, missing, damaged or incorrect, please email sales@dooraccesssupplies.com with your order number and any photos. Please report missing items, visible transit damage or faults apparent on arrival within 2 calendar days of delivery, where possible, to help us investigate with the courier or supplier. This reporting request does not remove statutory rights or prevent a claim for a defect discovered later.

6. Risk and ownership

For an individual buying as a consumer, goods remain at our risk until they come into the physical possession of you or a person you identify to receive them. An exception may apply where you independently commission a carrier not offered by us. For business purchases, risk and ownership are determined by the agreed trade terms; unless otherwise agreed, risk passes on delivery to the agreed destination. Ownership normally remains with Door Access Supplies Ltd until payment in full, subject to applicable law.

7. Failed deliveries and international orders

If an incorrect address or failed delivery attempt causes reasonable additional costs, we will explain them before arranging chargeable redelivery where practicable. We will not apply charges contrary to mandatory consumer rights. For international shipments where offered, local duties, customs fees and import taxes may apply and will be explained where we are able.