Van Stock Subscription Policy – Door Access Supplies Ltd

Updated 9 October 2026

Our Van Stock Auto-Replenishment service is designed primarily for trade customers and engineers who require repeat supplies of access control and automatic door components. Individual consumers may also purchase eligible subscriptions where offered, with their statutory rights preserved.

1. How recurring orders work

You select eligible products and quantities, choose the available frequency and accept the recurring-payment terms during checkout. Each renewal creates a separate order. The next scheduled order and available management controls can be viewed in your customer subscription portal.

2. Prices, minimums and discounts

Our published Van Stock arrangement offers a 5% discount on qualifying subscription products while the subscription is active. It does not combine with the separate trade-account 10% promotional offer, unless the checkout explicitly states otherwise. Prices and VAT are displayed at checkout or in your account. A minimum £100 ex VAT replenishment value applies to plans where that minimum is specified. Qualifying trade subscription delivery offers may apply; free delivery should only be assumed where shown at checkout.

3. Billing and renewals

Your chosen payment method is charged for each renewal in line with the schedule and amount displayed in the subscription portal and order confirmation. Billing is associated with the scheduled replenishment/dispatch cycle and can occur before physical delivery. Please use your portal to check the next billing or processing date. Failed payments may delay the order.

4. Changing, skipping, pausing or cancelling

You can manage eligible quantities, addresses, skips, pauses and cancellation through your account's subscription management area, subject to the options available for your plan. Make changes before the next renewal is processed; changes made after processing may apply only to subsequent orders. There is no fixed minimum subscription term unless one is clearly stated before purchase. Cancellation stops future renewals but does not by itself reverse an order already lawfully charged or dispatched.

5. Price or product changes

Suppliers may change prices, availability, pack sizes and specifications. We will give reasonable advance notice of material changes affecting future renewals, with a practical opportunity to review or cancel before the changed renewal is charged. We may contact you about a substitute or unavailable item; we will not silently substitute materially different goods without your agreement.

6. Product suitability and supplier fulfilment

Customers and competent installers should verify product compatibility, ratings, dimensions, wiring and certification for each use. Please see our Technical & Installation Disclaimer. Some deliveries are fulfilled by suppliers and may arrive in more than one parcel. Delivery costs and times follow our Shipping Policy.

7. Returns and statutory rights

Each order remains subject to our Returns Policy. We may apply different voluntary change-of-mind terms to genuine business purchases. Where an individual purchases as a consumer, statutory cancellation, faulty-goods and refund rights continue to apply and are not displaced by an arbitrary seven-day deadline, a restocking charge or a special-order label. Legal exceptions, including genuinely made-to-specification goods, may apply.

8. Fair use and customer support

We may investigate payment failures, misuse of discounts and fraudulent behaviour. Please contact sales@dooraccesssupplies.com if the portal is unavailable or you need help changing a subscription. This policy should be read with the terms shown when you subscribed.